Refund policy

Refund Policy:

At NeverEnding-Light.co, we strive to provide the highest quality products and excellent customer service. We understand that there may be occasions when a refund is necessary. This refund policy outlines the terms and conditions for requesting a refund and the procedures to be followed.

Eligibility and Timeframe:

Customers who have made a purchase directly from NeverEnding-Light.co are eligible to request a refund. Refund requests must be made within 30 days from the date of purchase. After this period, unfortunately, we cannot offer a refund.

Reasons for Refunds:

Refunds will be considered under the following circumstances:

  • Damaged or defective products upon receipt.
  • Shipping errors resulting in incorrect or missing items.
  • Dissatisfaction with the product quality or performance.

Please note that we do not provide refunds for reasons such as buyer's remorse or accidental orders.

Return Process:

To initiate a refund request, please contact our customer support team at neverendinglightcandle@gmail.com. Kindly provide your order number, details of the product(s) in question, and the reason for the refund request. Our team will review your request and guide you through the return process.

Refund Options:

Depending on the circumstances and customer preference, we offer the following refund options:

  • Store Credit: Receive a credit to be used towards future purchases.
  • Replacement Product: If the product is damaged or defective, we will gladly send you a replacement.
  • Refund to Original Payment Method: If preferred, we will refund the original payment method used for the purchase.

Shipping and Handling:

For special cases or any other inquiries related to refunds, please contact our customer support team for further assistance.

Policy Updates:

This refund policy is subject to change without prior notice. Any updates or modifications will be communicated to customers through our website or other appropriate channels.

If you have any questions or need assistance regarding our refund policy, please don't hesitate to contact us at neverendinglightcandle.@gmail.com We value your satisfaction and appreciate your business.