Shipping policy

Shipping Policy:

At NeverEnding-Light.co we are committed to delivering your orders in a timely and efficient manner. This shipping policy outlines the terms and conditions related to shipping and delivery of our products.

Order Processing Time:

Upon receiving your order, we strive to process and ship it as quickly as possible. Orders are typically processed within 5 to 7 business days. Please note that processing times may vary during peak seasons or promotional periods.

Shipping Methods and Carriers:

We offer several shipping methods to accommodate your needs. The available shipping options will be displayed during the checkout process. Our shipping carriers may include reputable companies such as USPS and UPS. The carrier for your specific order will be determined based on factors such as destination, package size, and weight.

Shipping Destinations:

We currently offer shipping within the USA/Canada. Unfortunately, we do not offer international shipping at this time (unless you have a USA mailbox). We apologize for any inconvenience caused.

Shipping Costs:

Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method selected. The shipping cost for your order will be displayed during the checkout process. Please ensure to review the shipping cost before completing your purchase.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our order tracking portal.

Delivery Timeframes:

The estimated delivery time for your order will depend on the shipping method chosen and the destination. Please note that these are estimated timeframes and actual delivery times may vary due to factors beyond our control, such as weather conditions or customs delays.

Missing or Delayed Shipments:

In rare cases where a shipment is missing or significantly delayed, please contact our customer support team at  neverendinglightcandle@gmail.com We will work diligently with the shipping carrier to resolve the issue and provide you with the necessary assistance.

Shipping Restrictions:

Certain products may be subject to shipping restrictions due to local regulations or safety considerations. If any items in your order are affected by shipping restrictions, we will notify you promptly and work towards finding a suitable solution.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery resulting from an incorrect or incomplete address. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.

Policy Updates:

This shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on our website or communicated through other appropriate channels.

If you have any questions or need further clarification regarding our shipping policy, please don't hesitate to contact us at neverendinglightcandle@gmail.com. We appreciate your business and are here to assist you.